Terms & Conditions
& Cancellation Policy
To ensure the core values are adhered to, and smooth and timely running of The Grooming Nurse Studio, we would ask that you kindly read the following:
YOUR PET’S SAFETY AND COMFORT ARE OUR PRIORIT
Please ensure that your dog has been given the opportunity to be relieved and walked prior to the grooming or spa treatment as this will ensure that they are not stressed or agitated and get the maximum enjoyment from their grooming experience.
SENIOR DOGS
For some senior dogs the grooming experience can be a stressful event for them. We we will try and make the experience as comfortable and stress free as possible. Only grooming work that your dog will tolerate will be carried out as we will not groom any dog if it causes them any undue stress.
DOGS WELL-BEING
You as the dog owner, will advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions and any treatment they are receiving prior to grooming taking place. Such conditions may include, but are not restricted to, prior surgeries, hip or joint issues, warts, moles, ear infections or skin problems.
In the event we discover any conditions or problems we will notify you when you collect your dog, or in urgent cases we will contact you on discovery. The Grooming Nurse can not be held responsible for any conditions or problems discovered during grooming or associated treatments.
It is your responsibility as a dog owner to make sure that you dog is free from any parasites before entering the salon. If, however your dog is carrying fleas or other parasites then an appropriate tick or flea prevention should be in use and have been applied.
Should we when grooming find that your dog is carrying fleas, you as the owner agree to pay any associated costs, such as extra time for bathing, extra time in removing fleas and the cost of using a flea shampoo.
All work you, as the owner have requested will be attempted, however if your dog does become unduly stressed we will groom your dog to ensure his cleanliness and comfort only.
MATTING
Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds that have become trapped and hidden in your dog’s mats. Heavy matting can also trap moisture on the dog’s skin, which if untreated can cause fungus or bacteria to grow causing skin irritations. The Grooming Nurse will not be held responsible for any pre-existing conditions due to a matted coat, however in the event that we notice any un unusual condition we will of inform you or the owner.
If your pet is heavily matted, there is only so much we can do, your pet needing to be brushed for more than an hour is not fair to your dog and may cause them undue stress and or illness. The coat will therefore likely need to be cut short, which will enable us to start over with undamaged hair at the next agreed grooming appointment. If we feel that we can de-matt some or all of your dogs coat then an additional sum of £10.00 will be incurred, in addition to the groom price. We will only attempt to de-matt your dog if they are NOT showing signs of stress or anxiety.
In the event that The Grooming Nurse are unable to complete a full groom or any treatment that has been pre-booked due to excessive matting or the dog not being available at the allocated appointment time, then The Grooming Nurse reserves the right to stop the groom or treatment if started and request that an additional appointment is made for such work to be completed. All additional work will be at the expense of the owner.
REFUSAL OF SERVICE AND AGGRESSIVE DOGS
The Grooming nurse staff have the right to work in a safe environment and therefore we reserves the right to refuse any groom or treatment, at any time. If any member of it staff feels they are unable to carry out or continue a groom or treatment then same will stop immediately, and you as the owner will be responsible for payment of the work carried out up until this point.
If your dog is showing signs of aggression and or biting but the groomer feels they can continue, then an appropriate muzzle may be used during any groom or treatment.
If your dog has behaviour problems, please let us know when the appointment is made.
You, as the owner agree to be held solely liable for any harm, injury or damaged caused by your dog and any costs thereafter incurred.
APPOINTMENTS OFFERED
Due to the high demand for appointments any appointment offered will be held open to that particular Client for 24 hours. If the appointment is not accepted within this period same will be offered to another Client.
LATE APPOINTMENTS
If you arrive to your appointment late the dog may have a reduced service or the the missed appointment charged in full and the groom rearranged. A deposit may also then be required for any further grooming or treatments that you make in the future.
CANCELLATION POLICY
The Grooming Nurse fully understands that there are times when appointments will need to be canceled or rescheduled. When clients make appointment modifications without enough notice, they prevent others from potentially booking a specific time and date or may cause losses to the business. Therefore, we have set up the following guidelines for cancellations and rescheduling to avoid excessive abuse:
Please call Lucy on 0785090925 or thegroomingnurse@gmail.com 48 hours prior to your scheduled appointment to notify us of any changes or cancellations.
If notification is not given, you will be charged the full price fee for the missed appointment.
PAYMENT
We accept BACS transfer or cash
Payment is due at completion of groom or a monthly DD can be set up
The health and welfare of your animal is of utmost importance to us. Therefore, we hope you will understand and appreciate our terms. We would be most grateful for your co-operation. Please feel free to speak to the owner Lucy with any concerns. Our customers are very important to us, and any feedback would be taken into consideration.